Privacy Policy
This policy explains what information Golden State Coatings collects, how it's used, and the choices you have.
Effective date: August 25, 2026. This policy applies to goldenstateepoxy.com and any forms, calls, or text messages you exchange with Golden State Coatings.
On This Page
1. Information We Collect
When you request an estimate, call our office, submit a form on our website, or otherwise contact us, we may collect:
- Your name, phone number, email address, and property address
- Details about your project, such as the type of space, square footage, or preferred coating system
- Messages, notes, or photos you send us related to your project
- Basic technical information about your visit to our website, such as your browser type, device, and pages viewed
We do not knowingly collect payment card information through our website. Any payment details are handled through a separate, secure payment processor when you're ready to book a project.
2. How We Use Your Information
We use the information we collect to:
- Respond to estimate requests and schedule consultations
- Communicate with you about your project, including scheduling, updates, and follow-up
- Send appointment reminders and, if you've opted in, promotional messages about our services
- Improve our website and better understand which services people are interested in
- Maintain records for accounting, warranty, and legal purposes
We do not sell your personal information to third parties.
3. SMS & Text Messaging Terms
If you provide your mobile phone number through our website or during a call, you may receive text messages from Golden State Coatings related to your estimate request, appointment scheduling, or project updates. With your separate consent, you may also receive occasional promotional messages.
By opting in to receive text messages, you agree to the following:
- Message frequency varies depending on your project and communication with our team.
- Message and data rates may apply, based on your mobile carrier plan.
- Consent to receive text messages is not a condition of purchasing any service from us.
- You can opt out at any time by replying STOP to any message. You'll receive one final message confirming your opt-out.
- Reply HELP for assistance, or contact us directly using the information below.
Carriers are not liable for delayed or undelivered messages. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
5. How We Share Information
We may share your information with:
- Service providers who help us operate our business, such as our customer relationship management platform, scheduling software, and website hosting provider
- Payment processors, if you choose to pay for a project online
- Legal authorities, if required to comply with a subpoena, court order, or other legal process
We do not share your information with third parties for their own independent marketing purposes without your consent.
6. Data Security
We use reasonable administrative and technical safeguards to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as needed to fulfill the purposes described in this policy, including maintaining project and warranty records, and complying with our legal and accounting obligations. If you'd like your information removed sooner, contact us and we'll do our best to accommodate your request.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to certain legal exceptions
- Opt out of promotional text messages or emails at any time
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected and the right to non-discrimination for exercising your privacy rights. To exercise any of these rights, contact us using the information below.
9. Children's Privacy
Our services are directed at adults seeking flooring services for their homes or businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out any time.